Consumers Water Incorporated, Conroe, TX

7 Reviews
Consumers Water Incorporated
27493 Hanna
77385 Conroe
(281) 444-7747
updated more than 6 months ago


Water Utility Companies, Water & Sewage Companies
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Jennifer Asencio

, more than 6 months ago

The worst water company EVER. We are left without water service regularly and when we do get water it has sand in it. We have to buy water separately to drink as what comes out of the tap is unsafe. As stated above they are constantly asking for increases yet the service is declining. I would so fire them if I could, monopolies should be held to a higher standing.

more than 6 months ago

A joke, you can never reach them by phone, employees are always rude, and water is unsafe to drink 75% of the time....

more than 6 months ago

Ok do they need to hire more people to provide customer service and at least answer the phones OR do they need to hire NEW people? Hardly ever answer the phone and then they act like you are bothering them. Get some help or good help at this company!

Poor Customer Service

more than 6 months ago

We had service with them for 11 years. During drought periods, the water would just go off periodically without warning (I don't know why) for maybe 15 mins., sometimes hours at a time. Like the other reviewers said, they never answer their phone or return calls. In 2008 during hurricane Ike, we were without water for 15 days because they did not have enough generators to run their pumps. One section would have water for a day or so, then another and they rotated the water around to each subdivision. I went to their office and NOBODY was even there so I put a nasty sign on their door regarding their lack of service. Good thing we had a pool so at least we could flush toilets! We didn't have a meter for about 10 years and paid a flat $30/month, but if your neighbors were watering during the summer, you had no water pressure to take a shower. If you waited until after 7 a.m. in the summer, you never had enough pressure to get soap out of your hair. The pressure was never enough to even get a rotating sprinkler to function. But, in our neighborhood, it was the choice of the residents NOT to pay the money to get onto city water, so that was a joint decision by the home-owners. The investment to get onto a better water system would have been about $4-$5K per household and nobody wanted to pay it. This vote came up every few years and was always voted down. So, in our neighborhood, it was the homeowner's decision to stay with this awful water company.
#water#poor customer service#low water pressure
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Texas Attorney General Should Investigate Them

more than 6 months ago

Don't waste your time calling their phone #, they will never answer.Try it for yourself..I actually stood in their lobby and diled the number. The person behind the desk never picked up the phone. Go to their office and talk to them, they assure you that the business you talked to them about will be taken care of....until you get the bill. They should get The Worst Business Of The Year Award....They never read the water meters, just bill you an average every month...I gave them a (1) rating because there was no 0
#Ripping Off The Elderly
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